Order or access
Route
Discord ticket
Include
Order reference, product, checkout time, Discord account
RLPlugins support
Help with plugins, downloads or your order. Our team replies from Discord.
Support
Use Discord for shared troubleshooting and product questions. Use email when the conversation contains private billing or account information.
How we can help
Tell us what happened and include the details below so we can help.
Discord ticket
Order reference, product, checkout time, Discord account
Discord ticket
Plugin, launcher version, operating system, exact error
Discord ticket
Product slug, submission version, review or build finding
Order reference and Discord username; never card details
FAQ, then Discord
Plugin name and what you want to know
First message
Screenshots help, but searchable text is better for version strings, order references, and errors. Paste the message as text when possible.
The Discord username used on the site and launcher.
The order, product, or submission reference shown in your dashboard.
The exact message and the action immediately before it appeared.
Launcher, plugin, and operating-system versions when relevant.
Private data
Support may need an RLPlugins order reference. It does not need a full card number, wallet secret, account password, session token, or one-time login code.
Quick answers
Find answers about installation, downloads, plugin access, and your account.